Delivery & Returns


Delivery Information

When you place an order with Zesti, it will arrive between 3 - 5 working days. If for some reason your delivery does not arrive within this time frame, please let us know asap! We want to help.

Currently, we only quote to UK mainland.

Standard delivery is £5.94 (inc vat) and FREE on orders over £72 (in vat)

Delivery to NI, Highlands & CI is £17.94 ex VAT.

 

Returns Policy

Our main priority is to make sure you are satisfied with your order. All of Zesti’s standard stock garments come with a 30 day, no squabble refund option. 

   

   

Would you like to return an item today?

Just to let you know we can’t accept returns on products that are not in their original state or have been personalised. We are sorry about any inconvenience here. 

 

You have 30 days to return any qualifying garments, so don’t panic! Should you need to send anything back, here’s how you do it:

 

  1. We will require the following information to begin with…

 

  • Customer account number/Sales order number 

  • Name of product you wish to return

  • Number of garments you wish to return

  • Let us know size and fit of any replacement garments

  • Your email address

 

Please get in touch via our phone number or email us onContact us either by phone or email at customersupport@zesti.co.uk 

 

  1. Our lovely Zesti humans, officially known as the customer experience team, will provide you with a barcode. It will be sent directly to the email address you provided.

 

  1. If you can, wrap the garments you wish to return into their original packaging. Please make sure the barcoded returns note is enclosed.

 

This barcode document is essential for the successful return & refund of your items.

 

  1. Finally, please post the package back to us at: Zesti Returns Department, Pittman Way, Fulwood, Preston, PR2 9ZD

 

  1. You’re all done! Once we have confirmed and received your package, we will get your refund and/or replacement garments on their way to you.

  

   

By the way…

Just to let you know, we can’t refund any postage costs you may incur to return garments, unless we have agreed that the garments we sent you are not up to scratch, or we made a mistake and supplied an incorrect order. If that happens, that is our fault, and you will not be liable to pay any postage costs. We've got it covered.

 

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